In some cases you might want to return an item after receiving your order. Please follow the instructions below if this is the case.
Please note: The process described below does not concern damaged/defected items. In case you received a damaged or defected item please contact our customer service at firstname.lastname@example.org.
Returns - instructions
- If you wish to return an item, please check Article 7 of our Terms & Conditions to see if your order falls under our Return Policy. In case your item is eligible for a return you can continue to step 2.
- Make sure to fill in and include our Return Form in your order. Without it we will not be able to process your return.
- Arrange a return shipment to our return address. This address can be found on our Return Form.Please pack the item(s) carefully in a suitable and secure shipping box.
- Once the shipment arrives at our warehouse we’ll handle the return and process your refund within 5 working days. Shipping costs will not be refunded.